Privacy Policy

Last updated: April 22, 2026

1. Introduction

PickupBell (“we,” “us,” or “our”) operates the pickupbell.com website and the PickupBell AI receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using PickupBell, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, business name, and billing information.

Call Data

When our AI receptionist handles calls on your behalf, we collect call recordings, transcriptions, caller phone numbers, call duration, and any information the caller provides (such as name, service request, and appointment preferences).

Usage Data

We automatically collect information about how you interact with our service, including IP address, browser type, pages visited, time spent, and referring URLs.

Integration Data

If you connect third-party services (e.g., Google Calendar, ServiceTitan, Jobber), we access only the data necessary to provide the integration functionality, such as calendar availability and customer records.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the PickupBell service
  • Answer calls and book appointments on your behalf
  • Generate call transcriptions and summaries
  • Filter spam and robocalls
  • Send you notifications about calls and appointments
  • Process payments and manage your subscription
  • Improve our AI models and service quality
  • Communicate with you about updates, support, and promotions
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Third-party vendors who assist in operating our service (cloud hosting, payment processing, AI model providers)
  • Integrations: Third-party tools you connect (CRMs, calendars, messaging platforms) — only the data necessary for the integration
  • Legal compliance: When required by law, subpoena, or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. Call recordings and transcriptions are retained for 90 days by default, after which they are automatically deleted. You can request earlier deletion at any time.

When you cancel your account, we delete your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@pickupbell.com.

8. Cookies

We use essential cookies to operate the service and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Children's Privacy

PickupBell is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: