Terms of Service

Last updated: April 22, 2026

1. Acceptance of Terms

By accessing or using PickupBell (“the Service”), operated by Veltron LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

PickupBell is an AI-powered receptionist service that answers phone calls, books appointments, blocks spam, and captures leads for HVAC and plumbing businesses. The Service includes call answering, transcription, SMS follow-up, CRM integrations, and related features.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business. By using the Service, you represent that you meet these requirements.

4. Account Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Subscription and Billing

  • Pricing: The Service is offered at $199/month with unlimited AI call answering. Pricing is subject to change with 30 days' notice.
  • Free trial: New accounts receive a 7-day free trial. No credit card is required to start a trial.
  • Billing cycle: Subscriptions are billed monthly on the date you subscribe.
  • Cancellation: You may cancel your subscription at any time. Your service will continue until the end of your current billing period. No partial refunds are issued for unused portions of a billing period.
  • Payment: You authorize us to charge your payment method on file for recurring subscription fees.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Use the Service to make harassing, threatening, or fraudulent calls
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Resell or redistribute the Service without our written consent
  • Use the Service in a way that infringes on the rights of others

7. AI-Generated Content

The Service uses artificial intelligence to answer calls, generate responses, and create content. While we strive for accuracy, AI-generated responses may occasionally contain errors. You acknowledge that:

  • AI responses are generated automatically and may not always be accurate
  • You are responsible for reviewing call summaries and verifying information with customers
  • PickupBell is not liable for business decisions made based on AI-generated information
  • Call recordings and transcriptions are provided as-is with no guarantee of 100% accuracy

8. Call Recording and Consent

The Service records and transcribes calls for quality and record-keeping purposes. You are responsible for complying with all applicable call recording laws in your jurisdiction, including obtaining necessary consent from callers where required. We recommend consulting with legal counsel regarding call recording requirements in your state.

9. Intellectual Property

All content, features, and functionality of the Service — including software, text, graphics, logos, and trademarks — are owned by Veltron LLC and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your business data, call recordings, and customer information. You grant us a limited license to use this data solely to provide and improve the Service.

10. Limitation of Liability

To the maximum extent permitted by law, PickupBell and Veltron LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or that all spam calls will be blocked. We do not guarantee specific business outcomes from using the Service.

12. Indemnification

You agree to indemnify and hold harmless PickupBell, Veltron LLC, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. Sections 10, 11, 12, and 14 survive termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Us

If you have questions about these Terms, contact us at: